Information We Collect

When you use our services or visit our website, we collect certain information to provide you with better experiences and more relevant content. Here's what we gather and why it matters.

Information You Provide Directly

This includes data you voluntarily share when filling out forms, creating an account, or contacting us:

• Contact details like your name, email address, and phone number
• Company information if you're reaching out for business inquiries
• Messages and feedback you send through our contact forms
• Account credentials when you register for our learning programs

Technical Information Collected Automatically

Like most websites, we collect some technical data automatically to understand how visitors interact with our platform:

• IP addresses and browser information
• Device type and operating system details
• Pages visited and time spent on each section
• Referring websites and search terms used to find us
• Cookie data (more on this below)

How We Use Your Information

We're not in the business of hoarding data. Everything we collect serves a specific purpose related to improving your experience or running our educational services effectively.

Primary Uses

• Responding to your inquiries and providing customer support
• Managing your enrollment in learning programs and courses
• Sending important updates about our services or your account
• Analyzing website traffic to improve navigation and content
• Preventing fraud and maintaining security across our platform

Marketing Communications

Occasionally, we send newsletters or updates about new courses and resources. But here's the thing—you control this completely. Every email includes an unsubscribe link, and we honor opt-out requests immediately. We're not fans of inbox clutter either.

Legal Compliance

Sometimes we need to use or disclose information to comply with Taiwan's Personal Data Protection Act or respond to legal requests. This happens rarely, but when it does, we only share what's legally required.

Data Retention and Storage

We don't keep your information forever. Our retention policies balance practical business needs with your right to privacy.

After these periods, we securely delete or anonymize your information. If you close your account, we remove personal data within 90 days, though some records may be retained longer for legal or security reasons.

Cookies and Tracking Technologies

Cookies sound more appetizing than they are. These small text files help us remember your preferences and understand how you use our site. We use several types:

Essential Cookies

These keep the website functioning properly. Without them, basic features like secure login won't work. They're not optional if you want to use our services.

Analytics Cookies

We use these to see which pages get the most attention and where visitors might be getting stuck. This helps us improve content and navigation. The data is aggregated—we see patterns, not individual browsing habits.

Preference Cookies

These remember your choices, like language settings or display preferences, so you don't have to reset them every visit.

Sharing Your Information

We're selective about who gets access to your data. Here's the complete picture of when and why we share information.

Service Providers

We work with trusted third parties who help us operate our business:

• Cloud hosting providers who store our website and database securely
• Email service platforms for sending course materials and updates
• Analytics tools that help us understand website performance
• Payment processors for handling financial transactions

These partners only receive the minimum data necessary to perform their specific functions. They're contractually obligated to protect your information and can't use it for their own purposes.

Legal Requirements

We may disclose information when required by Taiwan law or in response to valid legal processes. This includes court orders, government investigations, or situations where disclosure is necessary to prevent harm.

Business Transfers

If FlareBright is acquired or merged with another organization, your information might be transferred as part of that transaction. You'd be notified beforehand, and the new entity would still be bound by this privacy policy.

What We Don't Do

We don't sell your personal information to advertisers or data brokers. Period. We're not interested in that business model, and it goes against everything we stand for as an educational organization.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have significant control over your personal information. Here's what you can do and how to exercise these rights.

Access and Correction

You can request a copy of the personal data we hold about you. If something's inaccurate or outdated, let us know and we'll update it promptly. We aim to respond to access requests within 15 business days.

Data Deletion

Want us to delete your information? You can request this at any time. We'll comply unless we have a legitimate reason to retain certain data (like legal obligations or active disputes). Even then, we'll explain why and delete everything else.

Marketing Opt-Out

Unsubscribe links appear in every marketing email we send. Click once and you're removed from that mailing list immediately. You can also contact us directly to opt out of all marketing communications.

Data Portability

You can request your data in a structured, commonly used format. This makes it easier to transfer your information to another service if you choose.

Restrict Processing

In certain situations, you can ask us to limit how we use your data. For example, if you're disputing the accuracy of information, we'll restrict processing until the issue is resolved.

Security Measures

Protecting your data isn't just about having the right technology—it's about maintaining vigilant practices across our entire organization.

Technical Safeguards

• Industry-standard encryption for data in transit and at rest
• Regular security audits and vulnerability assessments
• Secure access controls limiting who can view personal information
• Automated backup systems with encrypted storage
• Firewall protection and intrusion detection systems

Organizational Practices

Our staff receives regular training on data protection and privacy requirements. Access to personal information is strictly limited to employees who need it for their work. We maintain detailed logs of who accesses what data and when.

Being Realistic About Risk

No system is completely immune to security breaches. We take every reasonable precaution, but we can't guarantee absolute security. If a breach occurs that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

International Data Transfers

Our primary operations are based in Taiwan, and we store most data on servers located here. However, some of our service providers operate internationally, which means your information might occasionally be processed in other countries.

When this happens, we ensure appropriate safeguards are in place through:

• Contractual clauses requiring equivalent data protection standards
• Selecting providers certified under recognized privacy frameworks
• Regular audits of partner security practices

If you're located outside Taiwan and use our services, you acknowledge that your information will be processed according to Taiwan's privacy laws, which provide strong protections for personal data.

Children's Privacy

Our services aren't designed for children under 16. We don't knowingly collect personal information from anyone under this age. If you're a parent and discover that your child has provided us with personal information without consent, contact us immediately and we'll delete it.

For students aged 16-18 who want to enroll in our programs, we require parental consent and involvement in the registration process.

Third-Party Websites

Our website includes links to external resources and partner sites. Once you leave flare-bright.com, this privacy policy no longer applies. We can't control how other organizations handle your information, so review their privacy policies before sharing personal data.

We try to link only to reputable sources, but inclusion of a link doesn't constitute endorsement of that site's privacy practices.

Changes to This Policy

Privacy regulations evolve, and our services change over time. We may update this policy periodically to reflect new practices or legal requirements.

When we make significant changes, we'll notify you through:

• Email notification to registered users
• Prominent notice on our website homepage
• Updated "Last Updated" date at the top of this policy

We encourage you to review this policy occasionally, especially before providing new personal information or using new features. Continued use of our services after changes take effect constitutes acceptance of the updated policy.